Privacy Policy and Cookies Policy
ProposalBells (“we,” “us,” or “our”) is committed to protecting your privacy. This Cookies and Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage our services, visit our website, or interact with us in any way. We have updated this policy to ensure compliance with applicable data protection regulations. By using our website and services, you agree to the terms of this Privacy Policy.
We may update this Cookies and Privacy Policy from time to time to reflect changes in our practices or legal requirements, so we advise you to take time to go through this policy and understand what your rights are. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last revision.
This policy tells you:
* Information we collect
* How we use your information
* How we share your information
* Where we store your information
* Data security
* How long we will store your information
* Your rights and choices
* Cookies, tracking technologies, and proxy server
* Children’s privacy
* Contact us
What’s not covered in this policy?
Our website and services sometimes use third-party services run by other companies. These companies have their own cookies and privacy policies and do not follow our policies; therefore, the information you share on their websites will follow their policies.
Information We Collect
We may collect personal information from you when you:
* Contact us or make inquiries about our services
* Use our website or online platforms
* Sign up for newsletters, offers, or promotions
* Book or participate in an event
* Provide feedback or engage with us through surveys or reviews.
The types of personal information we may collect include:
• Personal identification information: Name, email address, phone number, postal address, and other contact details.
• Event-related information: Dates, preferences, event locations, and specific details required for organising a proposal event.
• Financial information: Payment details, including credit/debit card information and billing addresses inserted and authorised by a user.
• Technical information: IP address, browser type, device information, and interaction data when using our website or online services.
• Communications: Any personal information shared during phone calls, emails, or other communications with us.
How We Use Your Information
ProposalBells may use the personal information we collect for the following purposes:
• Service delivery: To plan, organise, and execute proposal events as per your requests.
• Communication: To respond to your inquiries, provide customer support, and keep you informed about your event and any related updates.
• Personalisation: To tailor our services based on your search history, preferences, and feedback, ensuring your event meets your expectations.
• Marketing and promotions: With your consent, we may send you promotional materials, offers, and newsletters about our services and upcoming events.
• Billing and payments: To process payments for services rendered and manage any financial transactions related to your bookings.
• Analytics: To analyse and improve our website, services, and customer experiences.
How We Share Your Information
We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your personal information with:
• Service Providers and Partners: We may share your personal information with third-party service providers, vendors, and partners who help us deliver our services. These include, but are not limited to; Event venues, photographers, videographers, florists, and other vendors involved in planning and executing your proposal event; Payment processors and financial institutions for handling transactions and billing; IT service providers who support the functionality and security of our website and systems. These third parties are only given access to the information they need to perform their specific tasks and are contractually obligated to protect their personal information.
• Legal requirements: If required by law, we may disclose your personal information to comply with legal obligations, respond to legal claims, or protect our rights, property, or safety.
• Business transactions: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
• With Your Consent: In some cases, we may share your personal information with third parties when you have explicitly granted your consent. For example, if you choose to participate in promotional activities, contests, or share testimonials, your information may be shared publicly or with partners as part of that process.
• Anonymised or Aggregated Data: We may share anonymised or aggregated information that cannot be used to identify you personally. This type of data may be shared with our partners for research, marketing, or other purposes to help us improve our services and offerings.
Where We Store Your Information
We may work with companies that provide services to us from outside Nigeria, Africa, and Worldwide. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information, it could be transferred, stored, or processed in a location outside Nigeria/Africa/Worldwide
Data Security
At ProposalBells, we prioritise the security of your personal information and take appropriate measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our data security practices include:
• Encryption and Secure Storage: We use industry-standard encryption protocols (such as SSL/TLS) to protect your personal information during transmission and ensure that it is securely stored on our servers. Payment information and other sensitive data are encrypted to safeguard against unauthorised access.
• Access Controls: Access to your personal information is restricted to authorised personnel who require it to provide our services. We maintain strict access controls and ensure that our employees, vendors, and service providers adhere to data security and privacy standards.
• Regular Security Audits: We conduct regular security reviews and audits of our systems to identify potential vulnerabilities and take steps to mitigate risks. Our team continuously monitors for unauthorised access, system failures, or breaches to ensure the safety of your information.
• Third-Party Security: When working with third-party service providers (such as payment processors, event vendors, or IT support), we ensure that they maintain appropriate data security measures. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, we securely delete or anonymise it.
• Breach Response: In the unlikely event of a data breach, we have procedures in place to respond promptly and effectively. If your personal information is compromised, we will notify you as required by law and take steps to minimise any potential harm.
• Your Role in Protecting Your Information: While we implement robust security measures, you need to protect your information as well. Ensure that you use strong, unique passwords and avoid sharing sensitive information in unsecured environments. If you believe your account or personal information has been compromised, please contact us immediately.
How long will we keep your personal information?
We only hold your information for as long as we do the services we informed you of or have a valid reason to keep it. We design our website and services so that we do not hold your information any longer than we have to.
Your Rights and Choices
You have the right to:
• Access and update: Request access to your personal information or ask us to update or correct inaccurate information.
• Opt-out: Opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at love@proposalbells.com
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.
COOKIES, Tracking Technologies, and Proxy Server.
• Essential cookies: These are necessary for the website to function properly, allowing you to navigate and use our services.
• Performance cookies: These collect information about how visitors use our website, such as which pages are visited most often, to help improve functionality.
• Functionality cookies: These remember choices you make (like your language or region preferences) to provide a personalised experience.
• Advertising cookies: These are used to deliver ads relevant to your interests and track ad performance.
You can manage or disable cookies by adjusting your browser settings. However, please note that disabling cookies may affect the functionality and usability of our website.
Third-Party Tracking – We may use third-party services, such as Google Analytics, to track and analyse usage of our website. These third parties may also use cookies and other tracking technologies to collect information about your online activity across our website and other websites. You can opt out of third-party cookies by visiting the Network Advertising Initiative’s opt-out page or adjusting your browser settings to block cookies.
Proxy Servers – If you use a proxy server to access our website and services, the proxy server may collect information about your online activities. We are not responsible for the privacy practices of proxy servers or third-party services you use to connect to our website. Any information collected by a proxy service is subject to its privacy policies and practices.
CONTACT US
If you have any questions or concerns about our Cookies and Privacy Policy or how we handle your personal information, please contact us at:
ProposalBells
love@proposalbells.com
Lekki, Lagos. Nigeria.
By accessing or using our website, services, or by providing any personal information to us, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Cookies and Privacy Policy. You further consent to the collection, use, disclosure, and retention of your information as described in this policy. If you do not agree to the terms of this policy, you are advised to discontinue the use of our website and services immediately. Continued use of our website or services following any changes to this policy will be deemed your acceptance of those changes.